Contact a Family SEN advice line

The SEN National Advice Service is our countrywide advice service for special educational needs (SEN). The service will help families whose child may have special educational needs. Our experts will be able to provide advice and information on any aspect of their child’s education.

Help is available through our helpline 0808 808 3555, or post a query on Facebook or Twitter and a SEN adviser will get back to you. Alternatively drop us an email.

What are special educational needs?

A child has special educational needs if they have a disability or learning difficulty, which makes it much harder for them to learn than other children of their age.

I’m not sure if my child has a special educational need: can you still help me?

Yes we can. Some children may need additional support with their learning, even if they do not have a disability or learning difficulty and some children may not yet be identified as having special educational needs. If you have concerns about your child’s education, or just need more information, please contact us.

What can you give advice and information about?

The SEN process – including:

  • early years
  • School Action and School Action Plus
  • Individual Education Plans (IEP’s)
  • statutory assessment/ statements
  • annual reviews
  • transition planning and education after 16
  • appeals

Other general education issues as they affect children with SEN, which include:

  • transport to school
  • bullying
  • exclusion
  • medical needs in school
  • attendance at school
  • home education

We also have general information and advice on the special educational needs process in this section. Use the left hand menu to find more online options for information on special educational needs.


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